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Frequently Asked Questions


  1. What is "My Lightboxes”?

    1. "My Lightboxes” allows you to bookmark a photo that you like for easy reference in the future.
    2. To view a photo that you have bookmarked, go to "My Lightboxes”, click on the Lightbox that you have stored the bookmarked photo in, and look for your bookmarked photo.

  2. Someone has misused an image from Stockmoments™. What should I do?

    Do let us know through the Contact Us page or email us at Please include the ID of the image that has been misused and where and how has the image been misused. We will contact you as soon as possible and investigate this matter.


  1. How do I buy images?

    1. Visit the How It Works page to find out more!

  2. Can I download the same images that again?

    1. Yes! From your account page, click on "Orders” located on the left of the screen.
    2. Click on the Order Number for the image, and you will be able to view your order and download the item again.
    3. Tip: You may also view your invoice in the "Orders” page.

  3. Can I upload images as well?

    No. You have to be a Contributor in order to upload your images for sale. To become a Contributor, please Contact Us or email us at

  4. Can I resell images that I have downloaded?

    No. You may use it in your designs, but you may not resell or redistribute them.

Question not found here? Send us a Support Ticket (from your account page, click on "Support Tickets” located on the left of the screen) or Contact Us, and we will respond as soon as possible. Alternatively, you may send an email to us at
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